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Evidence Guide: MSS403058 - Facilitate breakthrough improvements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403058 - Facilitate breakthrough improvements

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for improvement event

  1. Engage team members in improvement event
  2. Identify process or processes to be targeted in improvement event
  3. Assist team members to identify how their own roles contribute to value to customer
  4. Assist team to identify boundaries of event, including any imposed exclusions
  5. Identify key process indicators, or key performance indicators, and other information required for improvement event
  6. Identify skill needs for personnel engaged in breakthrough improvement event and arrange for required training
  7. Establish communication processes with sponsor and stakeholders
  8. Assist team to review current processes, operations or products/services and identify options for radical improvements
  9. Facilitate team to evaluate options and agree on improvements to be made
  10. Encourage and assist team to plan activities and identify metrics to be monitored
  11. Facilitate allocation of resources and strategies to manage impact on routine work
  12. Assist team to gather baseline data on selected metrics
  13. Assist team to identify and address barriers to making improvements
  14. Monitor team dynamics and facilitate team focus and cooperation
  15. Liaise with sponsor to communicate progress and maintain their support
  16. Assist team to gather and interpret data on metrics
  17. Facilitate team activities to evaluate outcomes of the event
  18. Identify causes for areas of poor performance from changes and identify changes to address them
  19. Report outcomes of event to sponsor and stakeholders
  20. Establish mechanisms to ensure new systems and practices are communicated to relevant personnel
  21. Motivate team to apply new systems and practices and sustain improvements
  22. Make, or initiate action for, updates to procedures to reflect new systems and practices
Engage team members in improvement event

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify process or processes to be targeted in improvement event

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team members to identify how their own roles contribute to value to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to identify boundaries of event, including any imposed exclusions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify key process indicators, or key performance indicators, and other information required for improvement event

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify skill needs for personnel engaged in breakthrough improvement event and arrange for required training

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish communication processes with sponsor and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to review current processes, operations or products/services and identify options for radical improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team to evaluate options and agree on improvements to be made

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage and assist team to plan activities and identify metrics to be monitored

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate allocation of resources and strategies to manage impact on routine work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to gather baseline data on selected metrics

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to identify and address barriers to making improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor team dynamics and facilitate team focus and cooperation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with sponsor to communicate progress and maintain their support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to gather and interpret data on metrics

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team activities to evaluate outcomes of the event

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify causes for areas of poor performance from changes and identify changes to address them

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report outcomes of event to sponsor and stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish mechanisms to ensure new systems and practices are communicated to relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Motivate team to apply new systems and practices and sustain improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make, or initiate action for, updates to procedures to reflect new systems and practices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge